Privacy Policy

This policy explains how Kiara AI collects, uses, stores, and protects your personal data when you use our mobile app and related services.

App: Kiara AI Effective Date: 2026-04-17 Company: Kiara AI

Company Information

1. Scope

This Privacy Policy applies to Kiara AI mobile applications, APIs, and support services. By using Kiara AI, you acknowledge this policy.

2. Information We Collect

  • Account Data: email, authentication identifiers, profile metadata.
  • Wellness Usage Data: check-ins, mood/streak history, preferences, in-app actions.
  • Technical Data: device model, operating system, app version, IP/address-based region, push token, crash logs.
  • Support Data: messages and attachments you send to support.
  • Subscription Data: product ID, purchase status, receipt token/transaction identifiers from Apple/Google.

3. How We Use Data

  • Provide core features, personalization, and account security.
  • Deliver reminders, service notices, and customer support.
  • Measure performance, troubleshoot errors, and improve app quality.
  • Prevent abuse, unauthorized access, and fraud.
  • Verify and manage subscriptions and premium feature access.
  • Comply with legal and regulatory obligations.

4. Subscription & Payment Data

Kiara AI offers paid subscription plans. Purchases are processed by Apple App Store or Google Play (not directly by Kiara AI).

  • We do not store full card numbers or card security codes.
  • We process receipt metadata and subscription status to activate, renew, or expire premium access.
  • Subscription management (renew/cancel/refund) is controlled by your App Store / Play Store account settings and store policies.
  • Transaction records may be retained for accounting, fraud prevention, and legal compliance.

5. How We Share Data

We do not sell personal information. We may share data with:

  • Infrastructure providers: hosting, database, analytics, notifications, and email service providers.
  • Store payment platforms: Apple and Google for purchase validation and subscription lifecycle events.
  • Legal authorities: when required by law or to protect users and platform security.

6. Data Retention

We keep data only for as long as necessary for service delivery, legal obligations, dispute resolution, and fraud prevention. When no longer needed, data is deleted or anonymized.

7. Your Privacy Rights

Depending on applicable law, you may request to:

  • Access, update, or delete your personal data.
  • Object to or restrict specific processing.
  • Request export/portability of your data.
  • Withdraw consent when processing is based on consent.

8. Security

We implement reasonable technical and organizational safeguards (access controls, secure transport, monitoring). No internet system is fully risk-free.

9. Children's Privacy

Kiara AI is not intended for children under 13 (or higher minimum age required by your jurisdiction). If a child has submitted personal data, contact us for removal.

10. International Transfers

Your data may be processed in countries outside your own. We apply safeguards required by applicable data protection laws.

11. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

12. Contact

Privacy inquiries: support@kiara.app

Contact form: /contact-form

For subscription billing, cancellation, and refund requests, please use your Apple App Store or Google Play subscription settings according to each platform's policy.

© 2026 Kiara AI. All rights reserved.